Success Stories From 250+ Businesses

Challenge:

Despite a growing prospect database, the academy struggled to convert interest into actual webinar registrations and attendance. Limited visibility into engagement, poor tracking of participant actions, and a lack of personalized follow-ups made it difficult to drive meaningful post-webinar conversions at scale.

Solution:

A complete webinar outreach strategy was implemented, covering prospect engagement, registration support, and attendance tracking. Advisors ensured timely confirmations, shared webinar links, and followed up post-webinar to explain course benefits and guide interested learners toward enrollment.

Challenge:

The D2C brand struggled with missed calls, repeated follow-ups, and limited visibility into customer queries due to an unstructured support system and lack of centralized CRM and analytics.

Solution:

The D2C brand partnered with DialDesk to shift to a cloud-based, technology-driven support system, centralizing calls, managing peak traffic efficiently, and gaining real-time control over IVR, routing, and agent performance.

Challenge:

Rapid growth brought a flood of unqualified leads, missed follow-ups, and high sales costs, directly impacting revenue. Without a centralized system, the business struggled to manage leads efficiently and deliver a consistent customer experience at scale.

Solution:

We adopted a human + AI collaboration model that blended skilled sales advisors and support agents with AI-driven tools and insights. This approach improved lead handling, enabled smarter engagement, and helped turn prospects into loyal, long-term customers.

Challenge:

As the footwear brand scaled nationwide, its fragmented customer support couldn’t keep up. Delayed email responses, disconnected chat and voice channels, and no centralized CRM led to missed follow-ups, abandoned carts, and lost upsell opportunities.

Solution:

We delivered a complete CX upgrade with real-time visibility and proactive support. Trained agents handled voice and email queries with clear SLAs, cutting response times from days to just hours and helping the footwear brand turn clicks into real conversations.

Challenge:

Entering India without direct sales, the brand needed localized, high-touch customer support to handle queries, ensure transparency, and build trust across every touchpoint.

Solution:

DialDesk provided end-to-end, two-way support for the brand, handling calls and emails with trained agents to ensure a seamless, personalized customer experience across all touchpoints.

Challenge:

The eye-care brand struggled with fragmented patient communications, inconsistent support coverage, and manual appointment and complaint management. They needed a reliable partner to streamline operations, automate follow-ups, and enhance the overall patient experience.

Solution:

DialDesk streamlined patient communications with dedicated support, smart appointment management, real-time complaint resolution, and automated WhatsApp updates, ensuring seamless care and zero missed interactions for the fast-growing eye-care brand.

Challenge:

The brand faced a sudden surge in EV support calls without an in-house team, requiring fast, expert handling, high first-call resolution, and ongoing agent training to manage new charger variants and ensure seamless end-to-end customer support.

Solution:

DialDesk provided expert EV support with trained agents handling charger queries and real-time troubleshooting. They managed end-to-end support, delivered actionable weekly insights, and ensured faster resolutions with a streamlined escalation framework.

Challenge:

The Ayurvedic brand faced low online sales and limited customer awareness. Without guided support and 24/7 customer care, queries went unanswered, conversions lagged, and repeat purchases were low.

Solution:

DialDesk boosted this Ayurvedic brand’s growth by deploying its Cart2Profit platform, 24x7 trained agents, and proactive CX strategies. From guiding high-intent shoppers to managing queries and educating customers, every interaction was optimized to drive sales, trust, and repeat business.

Challenge:

As this health-focused FMCG brand expanded online, customers struggled to get real-time support for product queries, orders, and complaints. Delayed responses and unresolved issues were impacting sales and CX, requiring a tech-enabled 24x7 support solution.

Solution:

The brand implemented 24x7 live support across voice and digital channels, guiding customers with personalized recommendations, resolving complaints efficiently through a unified CRM, and ensuring seamless, measurable, and scalable CX for higher conversions.

Challenge:

The healthcare brand struggled with fragmented appointment management, missed patient calls, and frequent no-shows. Manual booking processes led to errors, while the lack of centralized patient interaction data made it difficult to track, manage, and optimize appointment workflows efficiently.

Solution:

DialDesk implemented a 24×7 healthcare-trained support team with smart call routing and real-time appointment booking integration, ensuring faster responses and instant confirmations. Automated WhatsApp, SMS, and voice reminders reduced no-shows, while live dashboards and reports gave the healthcare brand clear visibility into performance and patient engagement.

Challenge:

The QSR brand struggled with high call volumes during peak hours, limited customer support availability, and slow query resolution. With no CSAT tracking, unstructured call data, and CRM limitations, delivering consistent and trustworthy customer experience became a major challenge.

Solution:

DialDesk delivered a 24x7, end-to-end customer support solution tailored for the QSR’s fast-paced environment. With smart inbound–outbound call handling, IVR-based CSAT tracking, and a custom CRM, the brand gained real-time insights and better control over customer interactions. Automated call tagging, VoC analysis, and timely SMS updates further helped build trust and improve overall customer experience.

Challenge:

As the brand expanded, limited customer support hours led to missed late-hour queries and increased cart abandonment. Managing orders, refunds, and complaints became complex, while occasional website issues further impacted customer satisfaction and timely resolution.

Solution:

DialDesk gave an edge over the competition by offering 24/7 customer support services, addressing customer queries day in and day out, and assigning the issues to the right department for fast resolution through a data-driven approach.