Refund & Cancellation Policy

DialDesk (A product from Ispark Dataconnect P. Ltd.) undertakes all projects under the scope of objectives that determine the direction / route followed by the project and process.

All Services offered are carried out and accepted after total analysis and post a signed agreement, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.

Refund Policy

Since DialDesk (A product from Ispark Dataconnect P. Ltd.) and the client understand that there is work involved to achieve every milestone of the project and completion of every module, a refund would not be possible for the work once assigned to us.

We are willing to work with you and after getting confirmation from your side, we immediately take action on it and send your work in progress and initiate the implementation of services. Therefore, if you take your steps back after confirmation, only the amount paid by you for availing our services excluding the setup fee would be refunded to you. We interact with our clients and do our best to solve all their queries and start work after their approval, therefore, there is no provision for any kind of refund.

We clearly mentioned that the paid amount is non-refundable in any circumstance.

Chargeback Policy

If we receive a chargeback or payment dispute (i.e. payment gateway charge back) from a credit card company or bank, your service and/or project will be suspended without notice. Rs.1200 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done.

Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund.

Important Notes

Please read and make sure you fully understand our refund and cancellation policy prior to making a payment. Should you have other questions about our policies, feel free to call us.