About DialDesk
The first shared customer support platform, revolutionizing how businesses deliver customer experiences
Our Story
Founded in 2008, DialDesk pioneered the shared customer support model. We recognized that small and medium businesses struggled with the high costs of building in-house customer support teams and the complexity of managing BPO relationships.
Our innovative shared service platform allows businesses to access enterprise-grade customer support infrastructure, trained professionals, and advanced technology without the overhead of traditional BPO models. This democratization of customer support has enabled over 250 companies to deliver world-class customer experiences.
Today, DialDesk serves clients across healthcare, retail, financial services, e-commerce, and more, handling millions of customer interactions every month. Our commitment to innovation, quality, and partnership continues to drive our growth and client success.
Our Journey
Key milestones in our path to becoming a leader in customer experience
Proudly showcased DialDesk solutions and services at India Digital Summit 2025 — Representing the future of CX technology on a national stage
Launched AI Voice Bot Solutions to enable 24×7 intelligent, automated customer conversations — Advancing scalable, always-on voice experiences
Introduced DialDee, our AI-led digital engagement platform — Expanding CX beyond voice into intelligent digital interactions
Ensured uninterrupted customer support operations during the COVID-19 pandemic — Successfully transitioned to remote-ready CX while supporting clients when it mattered most
"one of 10 most promising BPO service provider in the country in 2019"
— Insights Success Magazine
Named "10 most recommended productivity technology provider in 2018"
— CIO Insider Magazine
Recognized as "one of 10 most preferred BPO in 2017"
— CIO Insider Magazine
Received "Innovation in technology of the year" award
— Franchisee India
Onboarded 80+ clients by year-end on DialDesk platform
Launched DialDesk as "India's First and only All-inclusive PAY-AS-YOU-USE customer support solution"
Our Values
The principles that guide everything we do
Customer First
Every decision we make is centered around delivering exceptional experiences for our clients' customers.
Innovation
We continuously evolve our technology and processes to stay ahead of industry trends.
Partnership
We build long-term relationships with clients, working as an extension of their teams.
Excellence
We maintain the highest standards in service quality, security, and operational excellence.
Our Leadership
Experienced professionals committed to your success
Deepak Kashyap
CEO & Co-founder
Ashwani Wadhwa
Chairman & Co-founder
Bhavana Harjani
COO & Director
Certifications & Compliance
ISO 9001:2015
Quality Management
ISO 27001:2013
Information Security
Join 250+ Companies That Trust DialDesk
Experience the difference of working with a leading shared customer support platform