Accelerating Customer Support for India’s EV Revolution
When one of India’s fastest-growing EV brands saw support calls skyrocket overnight, they needed more than speed — they needed control. DialDesk stepped in to build a smarter, real-time support engine. What followed was 75% faster resolutions, 72% higher accuracy, and 3× scalability. Customer satisfaction soared, and downtime disappeared. Check out how DialDesk powered their journey from chaos to confidence.
The Challenge
The brand faced a sudden surge in EV support calls without an in-house team, requiring fast, expert handling, high first-call resolution, and ongoing agent training to manage new charger variants and ensure seamless end-to-end customer support.
The Solution
DialDesk provided expert EV support with trained agents handling charger queries and real-time troubleshooting. They managed end-to-end support, delivered actionable weekly insights, and ensured faster resolutions with a streamlined escalation framework.
"Empowering India’s EV users with fast, expert customer support and seamless charging solutions."
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