Retail & E-commerce Support

Absolutely! We specialize in scaling support for peak periods. Our infrastructure can increase capacity by 300% within 48 hours. We have experience handling major sale events with zero downtime or degraded service quality.

We integrate natively with Shopify, WooCommerce, Magento, BigCommerce, and custom platforms. Integration provides real-time access to order data, inventory, customer history, and enables actions like order modification, refund processing, and tracking updates.

Yes! Our cart recovery program combines automated WhatsApp/email reminders with personalized agent outreach. We achieve 25% cart recovery rates by addressing concerns, offering assistance, and sometimes providing limited-time incentives (with your approval).

Yes. We provide multilingual support in 14+ languages with agents trained on international shipping, customs, currency conversion, and regional preferences. Time zone coverage ensures 24/7 global availability.

We follow your return policies precisely. Typically, return requests are processed within 2 hours, return labels generated immediately, and refunds initiated as soon as returns are received. We keep customers informed at every step.