ecommerce • Case Study
How a High-Growth D2C Brand Stopped Losing Revenue Hidden Inside Customer Support?
Explore how a high-growth D2C men’s grooming brand reduced abandoned calls by 45% and recovered 30% of missed customer intent using cloud telephony–led inbound support.
The Challenge
The D2C brand struggled with missed calls, repeated follow-ups, and limited visibility into customer queries due to an unstructured support system and lack of centralized CRM and analytics.
The Solution
The D2C brand partnered with DialDesk to shift to a cloud-based, technology-driven support system, centralizing calls, managing peak traffic efficiently, and gaining real-time control over IVR, routing, and agent performance.
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"Turning customer support into a revenue-saving engine with smart, cloud-based solutions."
DialDesk
Manager
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