Success Stories From 250+ Businesses

Challenge:

The telecom brand faced massive customer churn due to thousands of daily port-out requests and delayed follow-ups. Revenue leakage increased as customers couldn’t be contacted within the critical 4-hour window. Building an in-house customer retention team also meant significantly high operational costs.

Solution:

An advanced, API-integrated CRM enabled real-time tracking of port-out requests for instant action. A dedicated customer retention team engaged customers quickly, resolved concerns, and offered personalized plans. End-to-end complaint closure and relationship management improved customer satisfaction and loyalty.

Challenge:

With tobacco promotion banned in India, driving sales growth was difficult and highly dependent on an untracked field sales team. Managing a large SKU portfolio, promoting new schemes, and building retailer relationships were inconsistent. Lack of retailer feedback data further limited visibility into churn, sales effectiveness, and revenue leakage.

Solution:

A centralized Virtual Sales Desk with an intelligent dialer enabled PAN-India outreach and timely order execution. Inbound IVR, professional calling staff, and automated reporting improved retailer engagement and SKU promotion. Real-time VOC capture and performance tracking delivered actionable insights, reduced costs, and significantly increased sales productivity.

Challenge:

The leading beauty & personal care brand faced limited customer support, poor complaint management, and low customer experience, affecting brand image and order response.

Solution:

We implemented a 24/7 female-led customer support team, streamlined complaint management, and captured real-time sales enquiries, boosting customer satisfaction and loyalty.

Challenge:

The leading internet service provider faced high operational costs, limited bandwidth for retention efforts, and lacked effective customer satisfaction tracking, risking customer experience during large-scale expansion.

Solution:

Implemented 24/7 trained customer support, IVR automation, and OBD campaigns, while leveraging in-depth dashboards to boost efficiency, reduce costs, and improve customer retention.

Challenge:

Managing 20+ home appliance products without a CRM or ticketing system led to lost data, high operational costs, and poor customer experience.

Solution:

Implemented 24/7 IVR support, a geo-enabled complaint management app, and automated dashboards, boosting first-time resolution and cutting costs by 50%.