Banking & Financial Services

Yes. We maintain PCI-DSS Level 1 compliance for handling payment card data. All systems are certified, agents trained on PCI requirements, and we undergo annual compliance audits. No card data is stored unnecessarily.

Yes. We are well-versed in RBI guidelines, KYC/AML regulations, and Indian banking compliance requirements. Our processes are audit-ready and we maintain documentation required for regulatory inspections.

Multi-layered authentication: Knowledge-based verification (account details, personal info), OTP validation, voice biometrics, and secure questions. All verification attempts are logged for audit trails.

Yes. We handle end-to-end application support: initial inquiries, documentation guidance, application tracking, status updates, and approval notifications. We can also process disbursements and coordinate with relationship managers.

Immediate escalation protocols: Card/account blocking, fraud team notification, customer alert, incident documentation, and follow-up support. All fraud cases are handled with urgency and detailed logging for investigations.