travel • Case Study

Beyond Orders: How A QSR Brand Built Customer Trust with DialDesk

DialDesk helped a leading QSR brand strengthen customer trust by streamlining real-time order updates and feedback integration. With enhanced transparency and proactive support, the brand significantly improved customer satisfaction and loyalty across all touchpoints.

The Challenge

The QSR brand struggled with high call volumes during peak hours, limited customer support availability, and slow query resolution. With no CSAT tracking, unstructured call data, and CRM limitations, delivering consistent and trustworthy customer experience became a major challenge.

The Solution

DialDesk delivered a 24x7, end-to-end customer support solution tailored for the QSR’s fast-paced environment. With smart inbound–outbound call handling, IVR-based CSAT tracking, and a custom CRM, the brand gained real-time insights and better control over customer interactions. Automated call tagging, VoC analysis, and timely SMS updates further helped build trust and improve overall customer experience.

"By combining 24x7 support, smart automation, and real-time customer insights, DialDesk helped a QSR brand go beyond orders—building lasting customer trust at every interaction."

DialDesk

Manager

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