From Global Vision to Local Trust: How DialDesk Helped a Leading Performance Wearable Brand Win Indian Consumers
DialDesk helped a leading performance wearable brand enter India by delivering transparent, high-quality customer support across voice and email. With structured complaint management and dedicated agents, the brand achieved 92% first-call resolution and a 4.7/5 CSAT, building strong local trust.
The Challenge
Entering India without direct sales, the brand needed localized, high-touch customer support to handle queries, ensure transparency, and build trust across every touchpoint.
The Solution
DialDesk provided end-to-end, two-way support for the brand, handling calls and emails with trained agents to ensure a seamless, personalized customer experience across all touchpoints.
"DialDesk turned global vision into local trust, delivering seamless support that helped a leading wearable brand win Indian consumers."
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