Omnichannel Customer Support

We support all major customer communication channels: Voice (phone calls), Email, Live Chat (website), WhatsApp Business, Facebook Messenger, Instagram DMs, Twitter DMs, SMS, and in-app messaging. All unified in one platform.

When a customer switches channels, the entire conversation history, previous interactions, and context automatically appear for the agent. For example, if they started on chat and call later, the phone agent sees the full chat transcript and can continue seamlessly.

Yes! You can assign specific channels to specialized teams or have agents handle multiple channels. Our smart routing ensures inquiries reach the right expert regardless of channel, and full context is always available.

No. Our system automatically identifies customers across channels using phone numbers, email addresses, or social profiles. Once identified, their complete history across all channels is instantly accessible.

Customers hate repeating themselves. Omnichannel eliminates that frustration by maintaining context across channels. They get faster resolution (45% improvement), consistent experiences, and the freedom to use their preferred communication method.