From Clicks to Conversations: How Our Brand Helped a Leading Footwear Company Connect Beyond Carts
A fast-growing sustainable footwear brand partnered with our brand to unify support, reduce response times, and recover lost sales. With centralized CRM, faster replies, and proactive follow-ups, the brand achieved 82% FCR, a 28% cart recovery rate, and a 4.8/5 CSAT.
The Challenge
As the footwear brand scaled nationwide, its fragmented customer support couldn’t keep up. Delayed email responses, disconnected chat and voice channels, and no centralized CRM led to missed follow-ups, abandoned carts, and lost upsell opportunities.
The Solution
We delivered a complete CX upgrade with real-time visibility and proactive support. Trained agents handled voice and email queries with clear SLAs, cutting response times from days to just hours and helping the footwear brand turn clicks into real conversations.
"Turning clicks into conversations, we helped a leading footwear brand deliver faster, human-centered support that truly connects with customers."
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