DialDesk Blog
Expert insights on customer experience, technology, and industry trends
Recent Articles
763 articlesA Complete Guide on Contact Center Workflow
Explore the ultimate guide on Contact Center Solutions — from workflow optimization to customer satisfaction for lasting business growth.
Best Practices for Voice to Text Accuracy in Hindi
Improve your Voice to Text Hindi accuracy with expert tips and tools for precise and efficient Hindi transcription. Visit now!
How to Create WhatsApp Flows for Lead Generation?
Learn how to design WhatsApp flows for lead generation using a powerful Lead Management System to track, nurture, and close leads efficiently.
How WhatsApp Support Improves CSAT Scores?
Explore how WhatsApp Support improves CSAT scores through faster resolution, familiar messaging, and personalised service.
Mistakes to Avoid in WhatsApp Customer Conversations
Poor replies can cost customers. Learn the top WhatsApp Customer Service mistakes businesses make and how to fix them quickly.
The ROI of WhatsApp Support for Small Businesses
Learn how WhatsApp Support helps small businesses reduce costs, improve response times, and drive higher ROI.
Training AI Models on Customer Conversations
Learn how companies use customer conversations to train AI and build reliable AI Customer Service that understands local needs.
Using WhatsApp as a CRM Tool
Turn WhatsApp into a powerful CRM tool. Use WhatsApp CRM Software to manage leads, chats, and customer data effortlessly.
What Your CSAT Score Doesn’t Tell You?
What CSAT can’t measure matters most. Understand the unseen side of Customer Satisfaction in BPO for Indian businesses.
Why Does Your Business Need a WhatsApp Chatbot?
Grow your business using a WhatsApp Chatbot to automate chats, reduce response time, and improve customer satisfaction.