DialDesk Blog
Expert insights on customer experience, technology, and industry trends
Recent Articles
763 articlesCommon Mistakes in Live Chat CX and How to Avoid Them
Avoid common Live Chat Mistakes and deliver seamless, real-time support experiences for Indian businesses.
Customer Care Service KPIs: How to Measure the Right One?
Struggling to measure support performance? This blog breaks down Customer Care Service KPIs tailored for contact centers.
From Transcripts to Insights: Making AI Work For You
Make data work smarter with AI Transcription. Explore how organisations turn call transcripts into meaningful insights for faster decisions.
How AI-Powered QA Works in Contact Centers?
See how AI-powered QA helps AI Contact Centers track quality, reduce errors, and enhance customer satisfaction at scale.
How to Build a Tiered Support System?
A practical guide for companies to create a Tiered Support System that streamlines support workflows and boosts agent productivity.
Integrating AI Support with Traditional CRMs
Integrate AI Support with Traditional CRMs to boost customer engagement and streamline workflows for smarter business operations.
Satisfied Customer Quotes to Boost Your Call Center Success
See how Satisfied Customer Quotes can strengthen call center performance and turn happy customers into brand advocates.
Top Call Boost Strategies to Drive More Leads and Conversions
Learn how Call Boost turns missed opportunities into real leads with smarter call-driven conversion strategies.
10 Excellent Customer Service Examples in Healthcare
Read 10 excellent customer service examples from India’s healthcare sector that highlight patient-first service strategies.
AI-Powered Omnichannel Contact Center Software for 360° CX
Boost CX excellence with DialDesk AI-enabled Omnichannel Contact Center Software - connect, engage, and resolve across all channels.