DialDesk Blog
Expert insights on customer experience, technology, and industry trends
Recent Articles
763 articlesHow AI Helps Detect Escalation Triggers in Conversations?
Learn how AI helps detect escalation triggers in conversations and reduce escalations for enterprises through smarter insights.
Role of IVR in Inbound Customer Service
See how IVR-driven Inbound Customer Service helps businesses handle high call volumes with ease and accuracy.
The Evolution of Contact Centers in India
A quick look at the rise of the Contact Center Business in India, from cost centers to strategic customer experience engines.
The Role of NLP in Voice-to-Text Engines
See how NLP boosts Voice to Text performance, enabling businesses to achieve clearer, faster, and more reliable Voice Transcription.
Top 5 Challenges of Running an In-House Call Center
Running an In-House Call Center? Find the top challenges and how to solve them for smoother operations and better customer support.
Voice AI vs Chat AI: When to Use Which?
Voice AI vs Chat AI explained for businesses — learn which AI solution fits customer support, sales, and service needs best.
Help Desk Triage 101: Prioritize Like a Pro
Understand the art of Help Desk Triage with our beginner-friendly guide. Learn how to prioritize tickets efficiently with a right strategies.
How HelpDesk Automation Improves Agent Productivity?
Boost support team performance with HelpDesk Automation ideas that cut manual tasks and improve agent productivity.
Building a Loyalty Loop with Exceptional CX
Learn how to create Customer Loyalty through CX by improving engagement, service quality, and customer satisfaction across channels.
How to Recover from a Bad CX Experience?
Turn a negative Customer Experience into a growth opportunity. See how businesses can recover and retain customers.