Shared Services Center

Shared services distribute agent time across multiple clients, dramatically reducing costs while maintaining quality. Dedicated teams work exclusively for one client. Shared is ideal for smaller volumes or businesses wanting 24/7 coverage without the cost of dedicated night shifts.

No. Agents are trained on your brand, use your scripts, and follow your processes. They identify with your company name. Customers receive the same professional experience as with dedicated teams, but you pay only for actual usage.

Shared services work best for businesses handling 100-5,000 customer interactions monthly. Below 100, it is overkill. Above 5,000, dedicated teams become more cost-effective. We help you choose the right model for your volume.

Absolutely! Most clients start with shared services and graduate to dedicated teams as volume increases. The transition is seamless - same platform, same quality, just exclusive agent allocation. No disruption to operations.

We maintain ISO 9001:2015 certification with rigorous quality protocols: comprehensive agent training, regular coaching, quality monitoring on all interactions, client-specific scripts, and dedicated quality teams. Performance standards are the same as dedicated models.