Customer Service CRM

Customer Service CRM is optimized for support operations with features like ticketing, case management, SLA tracking, and knowledge bases. Sales CRMs focus on lead management and pipeline tracking. Service CRMs prioritize quick issue resolution and customer satisfaction over sales conversion.

Yes! We integrate with major CRMs including Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk, Freshdesk, and Zendesk. For custom CRMs, we use APIs to sync customer data, tickets, and interactions bidirectionally in real-time.

Agents access complete customer context instantly - past purchases, previous issues, preferences, and interaction history. This eliminates repeated questions, enables personalized service, speeds resolution by 40%, and improves satisfaction by 35%. Customers feel known and valued.

Extensive automation: auto-ticket creation from emails/chats, intelligent routing to right agents, SLA breach alerts, automated follow-ups, scheduled tasks, canned responses, and workflow triggers. Agents focus on solving problems, not administrative tasks.

ISO 27001:2013 certified security with encryption at rest and in transit, role-based access controls, audit logging, data backup, and compliance with GDPR and data protection regulations. You control who sees what customer information.