Customer Service Outsourcing

Dedicated Model: Exclusive agents assigned to your business, 8 hours daily login over 24-day months, unlimited inbound/outbound calls. Shared Model: Cost-effective 24/7 support where agents handle multiple processes, with pay-per-use billing. We recommend based on your volume and complexity.

Yes. We have specialized expertise in Automotive (service appointments, test drives, warranty, loan/lease assistance), FMCG (tailored solutions for competitive consumer goods), and many other sectors. Our agents receive industry-specific training.

We maintain ISO 9001:2015 certification for quality management and ISO 27001:2013 for information security. All interactions are monitored, recorded, and scored. You receive real-time dashboards, regular quality reports, and dedicated account management.

Absolutely. We provide L1 & L2 technical support including hardware and software troubleshooting, IT support, and maintenance. Our technical agents are trained on your specific products and systems.

Our cloud-based infrastructure and trained agent pool allow us to scale within 48-72 hours. Whether you need to handle a product launch, seasonal surge, or unexpected spike, we can adjust capacity immediately.