DialDesk Blog
Expert insights on customer experience, technology, and industry trends
Recent Articles
763 articlesWhat is Service Desk Role?
Understand the core role of a service desk, including incident management, troubleshooting, and support functions for smooth IT operations.
Why 24/7 Customer Support is Important for Modern Brands?
Learn how 24/7 Customer Support empowers Indian brands to stay competitive, responsive, and customer-first at all times.
Combining WhatsApp and CRM for a 360° View
Get a complete 360° customer view by combining CRM Software with WhatsApp Support. Boost engagement, speed, and personalization effortlessly.
Customer Call: The New Path to Customer Success as a Service
See why Customer Success as a Service is the new path for brands to deliver smarter Customer Calls and consistent business outcomes.
How to Easily Translate Voice to Text Online in Minutes?
Need quick transcription? Learn the easiest ways to Translate Voice to Text Online with DialDesk. Turn your audio into text in minutes.
How to Get Perfect Voice to Text Transcription Every Time?
Get accurate Voice to Text Transcription with proven tips that reduce errors, save time, and improve call documentation for businesses.
Is WhatsApp Right for B2B Customer Service?
Is WhatsApp the right choice for a B2B Customer Service strategy? Learn how real-time messaging can elevate support and drive better outcomes.
Onshore vs Nearshore vs Offshore Customer Service
Learn how companies evaluate onshore, nearshore, and offshore customer service to reduce costs while maintaining service quality.
The Future of Technology Integration for Small Businesses
Explore cost-effective Technology Integrations designed to simplify Small Business processes and accelerate digital transformation.
The Role of CRM in Customer Experience
Understand how CRM systems improve customer experience with personalization, better service insights, and interactions across channels.