Outsourcing Support Services

Most implementations are completed within 5-7 business days including agent recruitment, product training, system integration, and quality assurance testing. For urgent requirements, we can expedite to 48-72 hours.

Dedicated teams work exclusively for your brand (8 hours/day, 24 days/month, unlimited calls). Shared teams handle multiple clients but provide 24/7 coverage at lower cost with pay-per-use billing. We recommend based on your volume and branding requirements.

We maintain ISO 9001:2015 certification, conduct rigorous agent training, implement quality monitoring on all interactions, provide real-time dashboards, and assign dedicated account managers. You have full visibility and control over quality.

Yes. One of the key advantages of outsourcing is instant scalability. You can increase or decrease team size with 48-hour notice. No hiring, training, or infrastructure costs required.

We are ISO 27001:2013 certified for information security. All data is encrypted, access is restricted, and we comply with GDPR and other data protection regulations. Detailed SLAs and NDAs protect your information.