How DialDesk Helped a Global Pizza Chain Increase Repeat Orders by 15%?
DialDesk partnered with a global pizza chain to enhance customer engagement and streamline order support, delivering a faster and more personalized experience. With smart customer support solutions, the brand successfully increased repeat orders by 15%, improved customer satisfaction, and strengthened long-term customer loyalty across markets.
The Challenge
As the global pizza chain expanded across multiple outlets, managing customer experience and calls became increasingly complex. They struggled to track outlet-wise phone responses, gain visibility into customer complaints, and measure the ROI of their offline and online campaigns—impacting repeat orders and overall efficiency.
The Solution
DialDesk implemented an AI-powered IVR with cloud telephony to route customer calls faster and smarter using location and pincode mapping. This streamlined order support, reduced missed calls, and delivered a smoother customer experience—resulting in a 15% increase in repeat orders within the first quarter.
"By leveraging AI-powered IVR and cloud telephony, DialDesk transformed customer interactions for a global pizza chain—driving smoother order support and a 15% boost in repeat orders."
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