CallMaster - AI Call Center Platform

CallMaster's AI provides real-time assistance during calls: suggesting relevant knowledge base articles, recommending next-best-actions, detecting customer sentiment for personalized responses, auto-filling forms with extracted information, and identifying upsell/cross-sell opportunities. This reduces agent cognitive load and improves outcomes.

Yes. CallMaster offers pre-built integrations with major CRMs (Salesforce, HubSpot, Zoho, Microsoft Dynamics), helpdesks (Zendesk, Freshdesk), and custom APIs. Screen pop displays unified customer information across all systems for complete context.

Predictive dialing uses algorithms to predict when agents will be available and automatically dials multiple numbers in advance. When a call connects, it's transferred to an available agent instantly - eliminating manual dialing time and maximizing productive talk time by 40-60%.

CallMaster analyzes 100% of calls in real-time for compliance triggers (script adherence, required disclosures, prohibited language), quality metrics (politeness, empathy, resolution), and sentiment (frustration, satisfaction). Supervisors receive immediate alerts for intervention.

CallMaster is available both ways: as standalone SaaS software for businesses with their own agents (₹2,500/agent/month), or bundled with DialDesk's managed call center services. Volume discounts and custom enterprise pricing available.