Call Center Services Built to Scale Your Business

Dedicated Model: Exclusive agents work only on your campaigns with guaranteed availability and customized training. Shared Model: Cost-effective solution where agents handle multiple clients, ideal for smaller volumes or seasonal campaigns. We recommend the best model based on your call volume and budget.

For shared services, we can start within 48 hours. For dedicated teams, setup typically takes 72 hours including agent recruitment, training, and system integration. Emergency setups can be expedited.

We handle inbound customer support, technical support, sales inquiries, order taking, appointment scheduling, outbound sales calls, lead qualification, customer surveys, debt collection, and more. Both voice and non-voice (email, chat) support available.

Multi-layer quality assurance including: live call monitoring, random call audits, customer satisfaction surveys, agent scorecards, regular training refreshers, and real-time supervisor intervention. All backed by ISO 9001:2015 certification.

Our cloud-based platform integrates with major CRMs (Salesforce, HubSpot, Zoho), helpdesks (Zendesk, Freshdesk), e-commerce platforms, and custom APIs. We provide IVR, call recording, real-time analytics, and omnichannel capabilities.